Page 19 - FC30410_商業溝通(全)

Chapter 1 溝通的意涵 7

STEP 他人 ccν؈຾͟ʔᓙٙ˜ІҢ࿁༑™dʥೌجᐝ༆אҬ̈Іʉਪᕚהίd
3
協助 אӚ፬ج޶૶Іʉdவࣛఱ੻ሗԒᗙڦ੻ཀٙɛԸ՘пd͍הፗ˜ࣙ

ᝈ٫૶™dʔཀவЗࣙᝈٙ˼ɛd̀඲݊࿁ІʉϞଉɝᐝ༆ٙɛd̙ঐ݊࢕ɛeፋ
ɛאٝː؃ʾഃdԴІʉঐ੄һᐝ༆ІʉdԨϞɢඎҬ̈Іʉॆ͍ٙਪᕚdவɰ݊

ІҢ๖ஷʕٙɓධࠠࠅӉ᜷f

ccఱߕ౉ϾԊd຾ܵ͟ᚃІҢ࿁༑dν؈ʥೌجҬ̈Іʉਪᕚהίdɰʔঐॆ͍
޶૶Іʉʫːًٙرdאॹ˶வ၇ІҢ๖ஷٙɢඎfவࣛఱ̀඲຾͟˼ɛ՘пdу
Դμί͛ݺאʈЪఙהʕʔաйɛᛇڎdШɰʔ˾ڌμԒᗙஹɓࡈٝːא༰ᐝ༆μ

ٙፋ؃λʾேӚϞfՉྼவ၇՘пආБІҢ๖ஷٙ؃ʾʔ̀εdϞɓՇࡈɰఱԑ੄

əfνϤɓԸdߕ౉ఱˢ༰Ϟɢඎd˲࠾͟˼ɛٙࣙᝈdԴІҢ๖ஷһঐϞࣖٙආ
БdԨପ͛༰Գٙࣖ؈f

STEP 養成 ccνۃהࠑdҢࡁ௰λ຾੬वɓᓃࣛගձІʉ࿁༑fШவ̥݊ɓ၇
4
習慣 ಂ஢dܘεɛேٝ༸ࠅІҢ๖ஷdɰᐝ༆ІҢ๖ஷٙࠠࠅ׌dШֻֻ

݊ٝ༸ٙεdਂՑٙˇdאʔׁࣛଫeޟЇ͉࣬፲ҙəІҢ๖ஷவ΁ԫd˚ጐ˜ଢ଼
ʘɨdɓࣛซՑࠅආБІҢ๖ஷࣛdˀϾѢᗭࠠࠠdʔٝ੽Оɨ˓dϾԴІҢ๖ஷ

ᜊϓ٤ሔf
ccމəᒒеۃࠑઋҖ೯͛dɓ֛ࠅቮϓІҢ๖ஷٙ୦࿕fɰఱ݊ᎇࣛ౤፴Іʉd

ࠅίӊ˚אո֛ࣛගආБІҢ๖ஷdɮəʘܝdІ್ึҖϓ୦࿕dՑࣛʔආБІҢ

๖ஷdˀϾึΌԒชᙂʔІίdɰఱʔ͜ዄːึҙદdאʔٝ༈νОආБІҢ๖ஷ
ədவɰ݊ІҢ๖ஷٙ௰ܝɓධӉ᜷f

ccν؈ߕ౉ঐቮϓІҢ๖ஷٙ୦࿕dԟμ଻ۃהࠦ࿁ٙɛყ֘ͭਪᕚdܘ࢙׸ఱ
̙˸ڎɵϾ༆əf

二、接納溝通

˜ટॶ๖ஷ™ᚥΤܠ່މί๖ஷٙৎ֐d๖ஷאৃࢹԸ๕٫d඲࿁๖ஷ࿁൥אৃࢹટ

ϗ٫ٙ޶جeจԈeڌତאॹ̰΋˸ટॶٙ˙όԸஈଣdϾʔ݊ᒔӚක֐๖ஷۃdఱ΋щ
֛๖ஷ࿁൥ٙɓʲซجאБމdԟჿᒔӚක֐๖ஷdఱൗ֛வఙ๖ஷਗ਼˸̰઻ϗఙf

ΪϤdટॶ๖ஷٙࠅ஠dఱ݊΋˸ؚሧٙԉܓԸ޶ܙ૧๖ஷٙ࿁൥dεؚሧ࿁˙ٙᎴ

ᓃdˇܿ࡜ॹᓃd˸࢙̍אଣ༆ٙԉܓ̘޶ܙ࿁˙ٙจԈd΋ટա࿁˙ٙ޶جdʑϞʹණ
ၾ๖ஷ̙ٙঐdவఱ݊ટॶ๖ஷ༈౛౥ٙࠠᓃf